Appointment Policy

We appreciate you choosing us to be your dental provider. Advance cancellation/rescheduling notice allows us to fulfill scheduling needs of all of our patient family and keeps the clinic operating at its most efficient level, which is especially important for health and safety protocols as well as providing the best level of care to each of our valued patients. Due to our one-on-one treatments, no shows and last minute cancellations are a significant inconvenience to your dentist, the office, and other patients, and can be detrimental to the dental health of our other patients. However, we also understand that emergencies arise and extenuating circumstances are sometimes unavoidable, therefore, there will be a one grace cancellation allowed. 

This policy is in place out of respect for all of us, including you. Cancellations with less than 24-hour notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else in need of dental care from being able to be seen in that time slot.

LATE ARRIVAL POLICY:

A grace period of 15 minutes will be allowed for unforeseen delays a patient may encounter while traveling to the office for their scheduled appointment. If a patient arrives more than 15 minutes late for their appointment, the patient will be given the option of either being seen that day as a walk-in, if the schedule permits, or rescheduled for a later date. This process will ensure patients who do arrive on time are seen in a timely manner, which is critically important for health and safety purposes..

NO SHOW/CANCELLATION POLICY:

As of January 1, 2025, there is a $50 charge for all No Show and Last Minute Cancellations less than 24 hours that will be charged to the patient. 

We will require a credit card on file for all patients to reserve time with our office and all information is securely stored. Patients will only be charged based on the above policy and we will always make several attempts to contact you before processing payment.

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 24-hour cancellation notice. Furthermore, a rescheduled appointment that is less than the 24-hour cancellation notice is still considered a cancellation and will be treated as such. This charge cannot be billed to insurance and must be paid on or before the next scheduled appointment.

To assist the patient in keeping appointments, we will call or text 48 and 24 hours prior to the patient’s scheduled appointment for confirmation. During the reminder call/text, a patient is offered the opportunity to either confirm or reschedule the appointment. Please keep in mind all reminder calls are documented for quality purposes. Following the reminder call (or appointment confirmation), the patient is responsible for canceling or rescheduling the appointment no less than 24 hours before the scheduled appointment.

It is the responsibility of the patient receiving the voicemail to confirm, cancel or reschedule 24 hours before the scheduled appointment. If the patient’s phone is “out of service” or not receiving calls, the patient is still responsible for keeping the scheduled appointment.

Any questions or concerns regarding this policy can be relayed to us at (951) 684-6600. This policy will also be posted on our website www.vancaodentistry.com for reference.

We thank you for your understanding and strive to provide the best treatment and patient care to every one of our patients.